Last Updated: July 18, 2026
At BookWellNow, we strive to provide high-quality WordPress plugins and excellent customer support. Please read our refund policy carefully before purchasing any of our products.
1. Digital Product
BookWellNow Pro is a digital software product delivered electronically. Because there is no physical product to return, refunds are subject to the conditions outlined below.
2. 14-Day Money-Back Guarantee
We offer a 14-day money-back guarantee for first-time purchases of BookWellNow Pro.
You may request a refund within 14 days of your original purchase if:
- The plugin does not function as described.
- Our support team is unable to resolve a verified technical issue.
- The product is incompatible with your WordPress environment despite meeting the documented system requirements.
- The product does not meet the advertised functionality.
Before processing a refund, we may ask for temporary access to your website or relevant error logs to investigate the issue.
3. Non-Refundable Situations
Refunds will generally not be provided in the following situations:
- You changed your mind after purchasing.
- The plugin does not include a feature that was not advertised.
- You no longer need the product.
- You purchased the wrong license by mistake.
- You did not read the product description or documentation before purchasing.
- Your website has conflicts caused by third-party themes, plugins, or custom code that are unrelated to BookWellNow.
- You refuse to cooperate with our support team during troubleshooting.
- Refund requests submitted after the 14-day refund period.
4. License Renewals
Subscription renewals are generally non-refundable because customers are notified before renewal and can cancel automatic renewal at any time from their account.
If you believe a renewal was processed in error, please contact us as soon as possible. We will review each request individually.
5. Free Version
The free version of BookWellNow is available for evaluation. We encourage users to test the free version before purchasing the Pro version whenever possible.
6. Refund Process
To request a refund, please contact our support team with:
- Your order number
- The email address used during purchase
- A description of the issue
- Any relevant screenshots or error messages
Our team will review your request and respond as quickly as possible.
Approved refunds are typically processed back to the original payment method. Processing times depend on your payment provider or financial institution.
7. Abuse of Refund Policy
We reserve the right to refuse refund requests in cases of:
- Fraudulent activity
- Repeated refund requests
- Abuse of our refund policy
- Violation of our Terms of Service
8. Contact Us
If you have any questions regarding this Refund Policy or would like to request a refund, please contact our support team.
We are committed to helping you successfully use BookWellNow and will make every reasonable effort to resolve any issues before issuing a refund.